The scientific conference "INTERNET AND MODERN SOCIETY - 2002"

NEW INTERNET TECHNOLOGY OF INTERACTIVE ON-LINE ASSISTANCE OF WEB SITE VISITORS

A.S. Kholina

InternetHelp Ltd., Agency Information Resources
St.Petersburg

New interactive technology eHelp Live (www.ehelp.ru) is a way to humanize the web site. It is a software platform that allows to provide personal on-line assistance to the visitors of the web site or consumers of the web-enabled services via text-based chat. By clicking on a button or link on the web site page customers get live, human assistance from a special service personnel.

EHelp Live will be effective to use in the libraries. Students can ask a librarian a question on a particular topic in on-line mode via the Internet. In the world of technological innovation, libraries' telecom service materializes a long-standing dream: to bring the library to the patron and visitors.

EHelp Live allows the visitors to speak to a live travel agent on-line and get all the answers to their questions. Using live assistant through Internet they can plan cruises, make air, car and hotel reservations, take a tour to the museum or exhibition in the comfortable home via their own computer.

[Russian version]

Original URL — http://ims2002.nw.ru/02-eng4f06.html